Tuesday, September 25, 2012

Stubborn Window - Crown Molding Up

It's still leaking.

Wednesday 9/19, J met the stone contractor at the house bright and early.  He took off the row of stone at the top of the window, added the drip edge thingy and some waterproofing stuff and put the stone back up.

Friday 9/21, we did another water test and it was still leaking.  Today, 9/25, J came out again.  He took down the trim from around the window (interior) and the drywall under it.  Then  he did another water test.  It seems the water is coming on each side of the window from about halfway up.  When we did previous water tests, we did spray each side individually and didn't see any water.  Maybe we didn't spray it long enough.

When he took the drywall down, he noticed it wasn't just the right side of the window leaking, it was the left side too.  J is going to schedule the stone guys to come back again and deal with the sides.  Behind the stone is the Tyvek wrap and tar paper, so he's not sure if maybe there's a tear in them or maybe they're not taped up right.


I have confidence that Wayne Homes will get it fixed correctly.  Water leaks can be tricky, I suppose.  I'll get the office unpacked one of these days.  Until then, I'll just close the door.   :)   I'll post another update when I have one.

Today I had the cabinet guy come back and install crown molding along the top edge of the cabinets.  What a difference!  I only wish it wasn't an afterthought.



Saturday, September 15, 2012

The Plan To Fix The Leak

Monday 9/10, I received 2 phone calls about the leak.  One from the contractor who did the stone/siding/roof to schedule a time to come out to the house (9/19). The second was from our Customer Care Technician, we'll call him J.  Wayne Homes assigns each new home owner a CCT to assist with any issues or questions that may arise.

J came out to the house Wednesday 9/12. He realized right away what was causing the leak. Windows that are surrounded by stone are supposed to have a drip edge thingy along the top of the window between the window and the stone. Ours does not have that. Just to confirm his suspicions, J took the garden hose and sprayed that front stone section around the window (avoiding the roof for now). Sure enough, water started coming in the office.

J came inside and pulled back the carpet under the window. It was damp, but not moldy. He used a moisture reading device and poked it into the drywall. The reading was 20 and normal is 7.  J asked us how we preferred to fix the issues. We asked that they replace the drywall, insulation, and baseboard. The carpet was ok but would need restretched.  We were very impressed with his knowledge and attitude and customer service.  He's making sure it's fixed properly and not halfway.

Friday J called me and said he would be meeting a contractor at the house Wednesday 9/19 at 7 am to make sure it's fixed right. They have to remove the row of stone on the top side of the window, then install that drip edge thing, then put the stone back up.  Once all that is dried in a few days, J will come back to the house and do another water test. If that passes, he'll schedule all the other contractors to come fix the interior.

Overall, we're very pleased with Wayne Homes' response to our concerns and eagerness to fix the problem the right way. There doesn't seem to be any cheap band-aid fixes on their agenda.

Sunday, September 9, 2012

Window/wall leaking

I think I posted before that at our open house, we noticed the window or wall in the office would leak after a hard soaking rain. They recaulked the exterior and drilled 3 weeping holes in the mortar under the window. (the exterior of that wall is stone).  Well, Friday, we had a lot of rain all night. Saturday morning, we checked it and the floor and baseboard are soaking wet. I cleaned up as much as I could.

I called the Akron office because the customer care center is closed on the weekend.  Someone called back and said they'd get it in the system Monday and would contact our rep.

So I'm fairly certain it's not the window. I suspect it may be a roof issue and the water is dripping down behind the wall and finding its way down a stud.  Otherwise the caulking and drain holes would've fixed it, right?

I'm really hoping they fix it this time. I'm concerned about mold and the carpet and padding being wet. The baseboard is all bubbled up from the moisture.

Sorry no pictures. My desktop won't hook up to the wireless for some reason, so all I have is the iPad.  I'll update after Wayne Homes comes out to fix it this week.